Terms and Conditions

1. About Us

Convert to HMO Limited is a UK company specializing in HMO conversion services.

2. Our Services

We provide HMO conversion services including:

• Feasibility studies and compliance audits
• Architectural surveys and drawings
• Planning applications and change of use
• Building regulations and control
• Design and space planning
• Project management and construction

All services are subject to separate written agreements and quotations.

3. Website Use

By using our website, you agree to:

• Provide accurate information in forms and communications
• Not misuse our website or attempt unauthorized access
• Respect our intellectual property rights
• Not use our website for illegal or harmful purposes

4. Free Consultations

We offer free initial consultations to assess your HMO conversion requirements. These consultations:

• Are provided for information purposes only
• Do not constitute formal advice or guarantees
• May result in a formal quotation for paid services
• Are subject to availability and scheduling

5. Service Agreement Terms

When you engage our paid services:

Payment Terms

• Payment schedules are specified in individual service agreements
• Invoices are payable within 30 days unless otherwise agreed
• Late payment may incur charges and service suspension

Cancellation

• You may cancel services with written notice
• Cancellation charges may apply for work already completed
• Refunds are provided in accordance with individual agreements

6. Limitations and Disclaimers

We Are Not Liable For:

• Planning application rejections by local authorities
• Changes in building regulations or planning policies
• Delays caused by third parties or authorities
• Consequential losses or lost profits

Our Liability Is Limited To:

• The value of services provided
• Direct losses arising from our negligence
• The terms of our professional indemnity insurance

7. Intellectual Property

All content on our website, including text, images, and designs, is owned by Convert to HMO Limited. You may not:

• Copy or reproduce our content without permission
• Use our branding or logos
• Claim ownership of our intellectual property

Drawings and designs we create for your project remain our intellectual property until payment is received in full.

8. Privacy and Data Protection

We process your personal data in accordance with our Privacy Policy and UK GDPR. By using our services, you consent to our data processing practices as outlined in our Privacy Policy.

9. Complaints Procedure

If you're not satisfied with our services:

• Contact us directly to discuss your concerns
• We'll investigate and respond within 14 days
• Serious complaints may be referred to our professional bodies
• Unresolved disputes may be subject to mediation or arbitration

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to Terms

We may update these terms from time to time. Significant changes will be communicated via our website. Continued use of our services indicates acceptance of updated terms.